Job Description

Do you have exceptional organisational skills?
Are you a strong communicator?
Are you looking to build a career within an agency environment that specialises in Events and Brand Experiences?

What you’ll do

Our seamless operational support keeps our creative and delivery teams moving forward.
As an Agency Operations Executive, you will support the day-to-day coordination of agency operations, logistics, internal events, IT, and recruitment administration. You will work closely with our MD and the broader senior ops team to ensure our processes run smoothly and efficiently.

• Executive & team operations: Support our MD with calendar management, inbox sorting, priority distribution, expense management, travel and tracking day-to-day ops actions.
• MD event support: Event-related tasks including coordinating event logistics, managing guest lists and RSVPs, providing on-site support during high-profile events (will include international travel). 
• Executive projects & research: Support the MD on priority company initiatives, research and ad-hoc projects.
• Company Away Days & events: Manage project coordination for company Away Days, including venue bookings, content collation, schedule planning, and workshop allocations.
• Recruitment & onboarding support: Assist department leads with draft job descriptions, post listings to job boards, brief external recruiters, schedule candidate interviews, issue contracts, and coordinate onboarding schedules.
• Travel platform & authorisation management: Oversee travel booking systems, review authorisation forms for accuracy, ensure travel policies are followed, and assist with visa support where required.
• Insurance & policy compliance: Help maintain insurance policies, ensure updated documentation is stored on Backstage, and liaise with Production to ensure policy guidelines are enforced.
• Supplier & NDA onboarding: Facilitate supplier onboarding workflows, collecting non-disclosure agreements (NDAs) and maintaining up-to-date supplier records.
• IT coordination: Act as the internal liaison for IT requirements via external IT company, managing device setups, hardware issues, and account onboarding.
• Impact reporting & ops policies: Support the collation of data for the B Corp Impact Report and ensure general company operational policies are upheld across teams.

Note: Formal HR functions are outsourced to an external provider; this role focuses on internal operational and people coordination on behalf of the leadership. 

What we’re looking for:

You are an exceptionally organised, versatile team player who loves keeping things structured and running smoothly behind the scenes. Success looks like a well-rounded operator who is capable of spinning a range of plates and keeping the senior team on track with their goals. 
 
You also have:

• Exceptional organisation: You manage multiple moving parts comfortably and keep administrative processes meticulous.
• Proactive ownership: You take initiative on tasks, follow up on pending actions, and solve administrative challenges quickly.
• Clear communication: You interact clearly and professionally with external suppliers, recruiters, candidates, and internal stakeholders.
• Discretion and integrity: You handle sensitive information, contracts, and internal communications with complete confidentiality.
• Adaptability: You switch smoothly between calendar logistics, event planning, and supplier onboarding without missing a beat.
• Tech-savviness: You adapt quickly to travel portals, administrative platforms, and internal document hubs.

The workplace you’ll join.
If you can get onboard with our fundamentals below, you’ll fit right in!

• Our kind of people? Curious. Proactive. Detail-focused. The kind of people who take ownership, bring ideas to the table, and enjoy the process as much as the outcome.
• Freedom fuels great work- No clock-watching here. We’ve removed fixed working hours, giving you the flexibility to shape your day around when you’re most productive and we’ve created spaces to promote collaboration and calm in the office.
• Grow as fast as you want to - Whether you’re sharpening your skills or stepping up to something new, we invest in your journey with training, development budgets, and clear paths.
• Creative, collaborative, genuinely fun- Our space is where ideas bounce, evolve, and come to life. Expect energy, openness, and a team that celebrates wins together - in meetings and at socials.
• People first, always - From healthcare and mental wellbeing support to enhanced parental leave and meaningful time off, we’ve built benefits that actually support real life.
• The everyday perks -  Think of a well-stocked kitchen, dogs in the office, health plans, decent parental leave, extra holiday and those small extras that make your day better.