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Customer Success Executive

  • London, UK
  • £27k - £30k
  • Customer service
  • Admin
  • Consulting
  • Ai

Job Description

Salary: £30K per annum
Hybrid with office days in Soho, London

The $100Bn+ content management industry is broken. Over 90% of the world's content data was created in the last two years. Content runs our lives/global commerce and the tools that currently exist just aren't up to the task.

We spent the last 18 months speaking to CMO’s from some of the world’s biggest companies (Google, Netflix, Apple, Lenovo, Nike) The proliferation of content has created serious unintended consequences, and AI will only make it worse. Organisations are losing control of their information and data. Ecosystem visibility is poor, regulatory and risk management is outdated, and brand equity protection is non-existent. It's a multibillion-dollar problem, and everyone has it.

Our client is a content data platform enabling organisations to index every digital asset they own across complex siloed platforms. Its unique technology connects every platform and piece of content into a transparent, highly searchable database - uncovering deep-level data that improves productivity, boosts regulatory compliance and acts as a platform to deploy cutting-edge automation along with AI.

The Role:
As a Customer Success Executive you will work with customers to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. CSEs have an in depth understanding of the customer's needs and are responsible for communicating common customer behaviours to the sales, marketing, and product teams.

Responsibilities:
  • Onboard new customers
  • Build relationships between customers and the support team
  • Advising customers on how best to use the products or services provided
  • Collaborating with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer
  • Selling and consulting on technologically and scientifically advanced products.
  • Using technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products.
  • Identifying and establishing new business
  • Giving demonstrations, training and presentations to help clients discover and understand products/services
  • Liaising with existing clients
  • Preparing tenders, proposals and quotations
  • Providing pre-sales and post-sales support
  • Negotiating contracts, terms and conditions
  • Reviewing cost and sales performance writing reports and sales literature
  • Supporting other members of the sales team by training them in the uses of products/services attending trade exhibitions, conferences and meetings
  • Maintain accurate sales data and reports, providing insights to support strategic decision-making
  • Promote the value of the product and Assist in creating training courses and educational materials

Qualifications:
  • Degree in a relevant field
  • Understanding of the enterprise Saas sales cycle and best practices
  • Exceptional ability to communicate and foster a positive business relationships
  • Excellent communication and presentation skills, with the ability to tailor messaging to specific audiences.
  • Ability to build strong relationships and navigate complex client conversations.
  • Adept at negotiation and influencing client decisions.
  • A self-motivated and results-oriented individual with a drive to succeed.
  • A passion for learning new technologies and staying up-to-date with industry trends.

Company Benefits:
  • Vitality Health Insurance
  • Eyecare: Specsavers Vouchers
  • Paid Time Off: 25 days per year
  • Nest Pension Plan
  • Hybrid Working
  • Free snacks, drinks and breakfasts in our lovely office located near to Carnaby Street
  • Regular company and team offsites - we encourage a tight-knit workplace
  • Cycle To Work Scheme
  • Learning Opportunities
  • Love Electric Car Scheme
  • Employee discounts
  • Rewards
  • Bonus Scheme
  • Paid Volunteering Days