Operations & Customer Experience Intern
- Entertainment
- London Borough of Islington, UK
- £25k - £28k
- Analytical
- Data analysis
- Spreadsheets
- Operations
- Customer experience
Job Description
Are you looking for evening weekend work to supplement your studies or other work?Are you highly organised, detail-obsessed and naturally proactive?
Do you enjoy spotting patterns in data as much as creating brilliant real-world experiences for people?
We’re looking for an Operations & Customer Experience Intern to help power the engine behind the UK’s fast-growing platform that matches strangers into small-group shared experiences in the real world.
This is a paid part-time internship with potential to develop into a permanent role
The hours will be
- Friday 15:00 - 23:00
- Saturday 15:00 - 23:00
- Sunday 15:00 - 23:00
About the Client
We are a subscription-based experience platform operating across 12 UK cities.
We match people through a 5-minute personality quiz and bring them together through curated shared experiences including:
- Dinner Club
- Electric Darts
- Bowling (
- Film Club (ODEON)
- Karaoke Quiz
- Jamie Oliver Cookery School
- Salsa Social
- Drinks Nights
Turn strangers into friends through small group shared experiences.
We are building the infrastructure for real-world connection and behind every great experience is operational excellence.
About the Role
This is a hands-on operations and customer role at the heart of the business.
You will:
- Be a key part of delivering seamless weekly experiences across multiple UK cities
- Support our WhatsApp-led customer service
- Analyse booking, conversion and churn data
- Ensure our internal systems (Stripe, dashboards, CRM, event sheets) are accurate and optimised
- Help us continuously improve the member journey
- This role requires someone who thrives on ownership, structure, and precision.
Customer Experience
- Respond to member enquiries via WhatsApp and email with warmth, clarity and efficiency
- Handle reschedules, booking edits and subscription queries
- Proactively identify friction points in the customer journey
- Manage weekly event setup across multiple cities
- Ensure group matching and venue communications are accurate
- Support venue coordination and operational checklists
- Track attendance and post-event follow-up
- Track trial performance, subscription conversions and churn
- Analyse booking trends across cities and formats
- Monitor Stripe subscription data and payment statuses
- Identify patterns and suggest operational improvements
- Maintain clean internal reporting dashboards
- Improve internal workflows
- Reduce manual errors
- Help document and refine repeatable operational systems
- Exceptionally organised with strong attention to detail
- Self-motivated and able to manage multiple moving parts
- Comfortable working with data and spreadsheets
- Analytical mindset - enjoys spotting trends and anomalies
- Calm under pressure
- Strong written communication skills
- Tech-comfortable (Google Sheets, Stripe, dashboards, CRM tools)
- Genuinely interested in people, social behaviour and community building
- Experience in operations, events, hospitality or subscription businesses
- Basic data analysis skills (formulas, simple reporting, pattern spotting)
- Direct exposure to building and scaling a consumer subscription platform
- Experience in live operations across 12 UK cities
- Insight into partnerships with major hospitality brands
- Real ownership and responsibility (not just “intern tasks”)
- Exposure to startup growth, customer behaviour and data-driven decision making
- The opportunity to help build a platform tackling loneliness and social infrastructure
Someone who:
- Notices when something doesn’t look quite right in a spreadsheet
- Takes pride in operational excellence
- Wants to understand how a consumer platform actually scales
- Cares about real-world human connection
- Is ambitious and ready to step up
- Is flexible with their working hours