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Program Analyst Intern

  • City of London, UK
  • £30k - £32k
  • Operations
  • Excel
  • Data
  • Analyst
  • Freshservice platform

Job Description

This is a 12 month internship as a Program Analyst Intern to work within the Corporate Operations team paying £32,000 pro rata. This role is office-based (Green Park). This is an excellent opportunity to gain hands-on experience across operations, project management, and transformation initiatives.

About the Company:
We are a leading European mid-market value investment firm driven by sector specialization and a strong heritage in the DACH and the Nordic regions. The firm has offices in Frankfurt, Stockholm, London, Helsinki, Jersey, Luxembourg, Milan, New York, Oslo, Amsterdam and Shanghai. The platform includes +350 colleagues, 170 of whom are investment professionals, operating / functional specialists in areas including ESG, digital, talent, debt finance, procurement, legal and tax.

People First:
Our people are the lifeblood of the firm. Within our business, there are highly diverse, solutions-oriented teams who are motivated by challenge. We are unapologetic about accepting and retaining only the best in class to achieve our goals.
We look for an exceptional individuals who are entrepreneurs, independent thinkers, and embrace change. You have the moral courage to respectfully express an opinion rooted in facts no matter your rank or position. We have a reputation for excellence and place trust in our colleagues to comprehend the implications and outcomes, allowing them to make informed, calculated decisions.
Physical and mental well-being is paramount to personal and professional success. We provide benefits to enable a healthy lifestyle, so our team remains at the top of their game over the long term.

THE ROLE
The Program Analyst Intern will support the delivery and ongoing evolution of the Fund Services transformation program, spanning operating model design, data initiatives, technology roadmap delivery, and multiple change projects. A key element of the role includes supporting the implementation, configuration, and continuous improvement of the Freshservice platform, which will cover several Fund Services processes.

The role combines program governance, cross-domain analysis, and hands-on platform support. The analyst will help translate business outcomes into practical change, improving efficiency, data quality, service transparency, and scalability across Fund Services.

This is an excellent opportunity to gain hands-on experience across operations, project management, and transformation initiatives.

RESPONSIBILITIES
Program, Change and Delivery Support
  • Support day-to-day governance of the Fund Services program, including maintaining plans, RAID logs, actions,
  • Track delivery milestones across multiple workstreams and support prioritisation activities.
  • Assist with preparation of stakeholders and working group materials.
  • Support change initiatives across Fund Services Program, ensuring alignment to agreed outcomes.

Platform and Technology Enablement
  • Support the configuration and administration of the Freshservice platform under the guidance of the Program Manager.
  • Configure workflows, request forms, catalogue items, templates, and fields aligned to defined process designs.
  • Perform user setup, role management, and access changes.
  • Act as first line support for day-to-day platform issues, queries, and snagging activities.
  • Monitor queues, SLAs, and backlog health, escalating risks, trends, and improvement opportunities.
  • Support testing and implementation of incremental improvements and enhancements.
  • Technical development or coding skills are not required; the role focuses on configuration, process enablement, and analysis rather than software development.

Analysis Across Fund Services Domains and Continuous Improvement
  • Analyse operational issues, process pain points, and platform usage data to identify improvement opportunities.
  • Support documentation of current and target state processes across Fund Services.
  • Capture and structure outputs from workshops, interviews, and working sessions.
  • Support data cleansing and remediation initiatives in collaboration with operations and technology teams.
  • Assist in defining, tracking, and interpreting KPIs related to service performance, efficiency, data quality, and operational risk.
  • Identify patterns, trends, and systemic issues, and propose practical recommendations for improvement.

SKILLS AND COMPETENCIES
Essential
  • Strong analytical and problem-solving skills.  Structured thinker, able to break down complex problems.
  • Collaborative and professional team player.
  • Ability to understand and document business processes.
  • High attention to detail with the ability to work across multiple priorities.
  • Clear written and verbal communication skills.
  • Confidence working with systems, data, and structured workflows.
  • Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).

Desirable
  • Exposure to service management platforms (e.g., Freshservice, ServiceNow, Jira Service Management).
  • Experience supporting projects or programs through internships, placements or graduate schemes.
  • Interest in process design, automation, and continuous improvement.

Interpersonal Skills:
  • Clear written and verbal communication.
  • A proactive, resourceful approach with the ability to work independently and as part of a team.
  • Strong organisational skills and attention to detail, capable of managing multiple tasks under time pressure.