Job Description

Would you like to work for an international customer insight and next-generation programmatic media agency?
Are you a client-focused graduate who has a passion for working across the Media, Digital Marketing & Advertising space?

This role will start as a 6 month internship / contract paying £28,000 p.a. pro-rata and will have the potential to move into a permanent position.

This role is an ideal position for someone highly driven, motivated, and excited by learning. The candidate will accelerate their career and add significant value to our award-winning and vibrant team.

As an Account Management Intern, you will support and learn from the leadership team on key accounts, helping to oversee the agency/client engagement and manage the ongoing relationship and co-ordination between client stakeholders and agency delivery teams.

What we are looking for in you:

• Attitude is key – we need someone with energy, ideas, curiosity, passion and willingness to learn/adapt in a fast-paced environment
• Attention to detail, ensuring work and monitoring are accurate.
• Excellent interpersonal skills with the ability to gain gravitas with the client early on and act as the face of the Company 
• A team player with the ability to balance client priorities with agency commercials
• Ability to manage multiple clients and projects, with added value and a curious and proactive approach
• Experience of using Microsoft Outlook, Excel, PowerPoint ○ Experience with creative tools such as Adobe, AI tools such as ChatGPT, and productivity tools such as Notion would be a bonus

Primarily, the role is to develop client relationships, understand their key challenges, provide strategic programmatic solutions and growth opportunities that deliver clients' success whilst enhancing and executing upon the core pillars of the business.

Key to the role is ensuring strong strategic plans are developed and successfully implemented across your client base. Having a clear understanding of the digital ecosystem that our clients operate within and how first-party data can connect audiences with our client’s key objectives is essential. This includes development of the overview planning process; overseeing briefs, and implementing the strategic insights into the planning process to ensure client resonance.

Key Responsibilities

Account Management

• Build relationships with internal stakeholders and liaise between the commercial and tech/adops departments to create a holistic working team. Specifically, liaising with our sales managers, traders, tech team and our creative team.
• Maintain regular dialogue and check-ins with clients, including pre-campaign kick-offs, mid-campaign check-ins, and post-campaign debriefs, identifying ways to grow client spend with us, through upweights of current activity and/or repeat bookings, working with the Client Services Team to ensure we report on time, and deliver actionable insights on campaigns.
• Ensure all projects undertaken are transitioned into and managed effectively by the team. Delivered on time, on brief and on budget.
• Make sure that all necessary administrative paperwork is completed, e.g. weekly status reports, briefing docs etc.
• Escalate potential issues immediately to ensure swift resolution

Financial

• Ensure all procedures are adhered to, such as purchase orders are acquired.
• Regular forecasting, with the Client Services Team and Sales Team, is required and ensure timely management of changes against forecast to be highlighted to your direct report/the business

​​​​​​​Programmatic Media Planning

• Interrogate client briefs and utilise planning tools to deliver plans that will attain client KPIs.
• Develop comprehensive programmatic media plans aligned with client goals and marketing objectives by utilising data-driven insights to identify target audiences.
• Foster strong relationships with all relevant stakeholders on your accounts, leading meetings where required and supporting the wider client services team.
• Enhance performance reports and PCAs with expert knowledge and recommendations.
• Key focus on distinguishing key insights from data and driving a story led response. Whether a brief response, key reports or a PCA.
• Development of strong presentations that address client objectives.
• Over time, understand Programmatic campaign success measurement opportunities and the tools that are involved in this.

Other

• Stay abreast of Industry news, and circulate this to the wider team, focusing on what our competitors are doing, what your clients are doing, and general industry news and trends.
• Assist the Sales team at Sales Events.

​​​​​​​Other Desirable Skills

• Interest or experience in creative tasks, including asset creation and management.
• An eye for detail and a passion for aesthetics in marketing materials.
• Ability to juggle multiple tasks and deadlines while maintaining attention to detail.
• Ability to craft clear, engaging, and persuasive copy for various platforms, including social media, blogs, and marketing materials.
• Creative approach to overcoming challenges and contributing new ideas to the team.
• Strong interpersonal skills to work effectively with internal teams and external partners

About the Client:
We are a  customer insight and next-generation programmatic activation partner founded in 2013. Our proprietary planning tool ‘Discover AI’ allows advertisers to discover new audiences across the open web. Our insights unlock new behaviours, motivations and mindsets enabling advertisers to engage with and acquire incremental customers more effectively.

We’re an award winning business who are proud to be a small, close-knit team that values collaboration, creativity, and innovation.
Our supportive and dynamic environment allows every team member to make a meaningful impact, fostering strong relationships and a shared passion for delivering exceptional results.
Together, we help brands connect with their audiences and achieve their goals in an ever-evolving digital landscape.

• Size: 20 people
• Office/WFH policy: 3 days a week WFH (Monday, Tuesday, Friday). 2 days a week in the office (Wednesday, Thursday)