Learning Delivery Executive
- Hybrid, UK
- £0k - £24k
Job Description
Are you passionate about delivering marketing learning practices to businesses?Our client is looking for a Learning Delivery Executive to join their team. It is a hybrid role (3 days in the office a week) based in Zone 1.
About the Company:
Our client is a UK-based trade association for the marketing industry. Founded in 1992, the they are dedicated to promoting best practices in data-driven marketing and helping businesses use data and technology to deliver effective marketing campaigns. They have a customer-focused approach by empowering brands to responsibly create more value to their customers.
The company offers a range of services to its members, including networking opportunities, industry events, research and insights, training courses, and a code of practice that sets out the standards for ethical marketing. The organisation also operates a number of councils and committees, which focus on specific areas of marketing, such as email marketing, mobile marketing, and social media.
Join this company on their mission to set the standards of the UK’s data and marketing community via a supportive classroom-to-boardroom approach.
The opportunity:
We’re looking for a highly organised, people-centric professional with a passion for supporting learning and development to join our Learning team. You’ll play a vital role in delivering exceptional learning experiences and supporting professional growth. The role is part of the client’s Learning Delivery team, coordinating the delivery their industry leading masterclasses and qualifications. You will also be responsible for managing their individual professional membership product enabling marketers to continuously upskill and stay ahead in a marketing industry that is rapidly evolving.
You’ll act as the first point of contact for learners and professional members, managing inboxes and resolving queries efficiently and professionally. Support the coordination and delivery of learning programmes – from booking tutors and guest speakers to managing course materials and delegate communications. Ensuring the smooth running of both virtual classrooms and face-to-face training sessions and providing an outstanding experience for all participants is key to the role. Besides the internal team you’ll get to work alongside the brilliant marketing professionals that deliver
their learning.
What we’re looking for:
This requires someone with excellent organisational skills and attention to detail. You will be able to communicate professionally with learners, tutors and clients both face to face, by email and telephone. Experience in coordinating events or learning programmes and using tools to support virtual learning environments is desirable but not essential. Previous experience in a customer service would be helpful, but a desire to deliver a great service is vital.
You should be flexible, eager to learn, and be a strong team player with a collaborative and helpful mindset. This is a busy team and you will need to manage priorities to tight deadlines.
Job Purpose:
As a Learning Operations Executive, you will report to the Learning Operations Manager and work as part of the Learning Operations team. You will coordinate the delivery and administration of masterclasses, qualifications and professional membership
Role & Responsibilities
- Promote the company values by adopting consistently high standards of professionalism
- Contribute to an inspiring team environment through efficient and effective team communication, attending frequent team and one-to-one meetings and taking part in regular reviews that evaluate learning and development needs
- Follow, maintain and contribute to the standardisation of processes and procedures to support the learning programmes
- Assist in the implementation, continued improvement, and delivery of masterclasses qualifications and professional membership
- Cross collaborating with internal and external stakeholders to assist with the marketing and promotion of our courses
- Maintain accuracy of learner and professional member records. Including facilitating enrolment and renewal of professional members
- Be the first port of call for learners and professional members managing customer facing inboxes and handling queries promptly
- Collating, reporting and analysing student feedback from courses
- Support with booking tutors and guest speakers
- Co-ordinate preparations for delivery of Learning Programmes; liaising with tutors, preparing course materials, managing delegates etc.
- Running on the day virtual classroom platforms and face to face training rooms to ensure both environments are fit for purpose and provide the best quality experience for delegates
- Work with the Learning Operations team to monitor the standards of delivery to delegates across Learning Programmes
- Support on accurate co-ordination and maintenance of continual assessments, group projects and final examinations
- Execute project work where needed
- Conduct general administration activities: answering calls, raising invoices and POs, payment chasing etc.
Key Skills & Experience:
- Strong and diplomatic communication skills
- Adaptable and flexible
- Genuine team player with a willingness to participate
- A collaborative and people-centric working style
- Highly organised and able to multi-task to ensure events are delivered within time and project scope
- Ability to forward plan and meet tight deadlines
- Numerate and able to work with data to provide meaningful analysis and reports
- Methodical with a keen eye for detail
- Friendly and approachable
- Genuine willingness to learn and take ownership and responsibility
- Genuine willingness to want to be helpful
- A collaborative and people-centric working style