Do you have experience in luxury retail, ideally in fine jewellery?
Are you able to work confidently with stock systems and Excel

An exciting opportunity as a Stock Operations Executive has arisen to join a luxury jeweller based in the heart of Sloane Square.

 **This is a full-time role 5 days a week, office-based.

Responsibilities Include:

Merchandising + Production:

• Support the Merchandising, Production & Operations team with product onboarding.
• Support with QC across finished products and loose gemstones.
• Creating SKU’s for new products and special orders.
• Keeping stock records up to date, COO, costs, individual product dimensions.
• Creating and printing barcodes for all new products.
• Loose Gemstone Administration.
• Organisation of gemstone testing and certification. 
• Support the Merchandising team with reporting.

Operations + Logistics:

• Monitor stock levels and support the Operations Manager with perpetual stock counts.
• Oversee and own the organisational upkeep of stock holding with the Operations Manager and Head of Product.
• Assist the Merchandising team with price updates, increases, and operational projects.
• Order lifecycle management / wholesale administration, including invoices, approvals, and RTV (Return to Vendor) tasks supporting the Operations Manager.
• RTR forms and stock picking and packing for events and press.

Dispatch Management:

• Organise workshop dispatches and collections via couriers.
• Support the Operations Manager organising customs paperwork for customer and supplier shipments
• Receive and record all inbound parcels.
• Coordinate with staff to ensure stock is picked, packed, and staged accurately prior to collection.
• Process, prepare, and action daily outbound shipments across domestic and international carriers ( FedEx, DHL, UPS, local couriers) for clients and suppliers.

Profile:

• Experience in luxury retail beneficial
• Jewellery experience beneficial
• You will be a problem solver with a solutions-based approach
• You have excellent communication and interpersonal skills
• You will have enthusiasm and be a team player
• You have strong attention to detail and accuracy.
• You are able to work confidently with stock systems and Excel
• You are proactive and able to work off own initiative
• You are well-presented
• You are willing to learn with a ‘can do’ attitude
• You have a sense of humour
• You are honest and transparent

What we offer:

• Private healthcare.
• Wellbeing support via an EAP programme.
• Fully stocked kitchen complete with snacks, teas coffees.
• Team socials.
• Birthday Day off.
• Jewellery loyalty scheme.

Are you looking to build a career in Finance / Accounts?
Do you have a passion for the beauty industry?
Our Beauty PR agency has a new graduate-level opening in January 2027 for a Finance Assistant 

The role includes rotations within accounts receivable and accounts payable teams, giving you a breadth of knowledge across all aspects of finance.

Day-to-day Responsibilities

• Processing and chasing invoices,
• Supporting month-end close,
• Reconciling supplier and client accounts,
• Liaising with account teams on client billing queries.

The ideal candidate’s personality and qualifications:

• Enthusiastic
• Driven
• Adaptable
• Attention to detail
• Passion for the beauty industry
• Relevant degree (e.g. Finance, Accounting, Business, Economics or another numerate discipline)
• Proficient in excel

What are the perks of working at this company?

• Attractive benefits package
• Access to beauty products
• Fantastic working environment
• Business has been in the Times 100 Best Companies to work for over the past 3 consecutive years

Questions for you to think about:

• The role and environment are incredibly fast-paced, and the ability to manage deadlines is a critical skill that is required for this role.
  • Can you give a real-life example of how you will be able to demonstrate this requirement.
• This role involves rotating across accounts receivable and accounts payable
  • What do you think you’d find most challenging about that variety, and what would you enjoy most?
• Accuracy and attention to detail matter a lot in finance
  • Can you describe a situation where getting the details right made a real difference?
• What do you know about the beauty or PR industry, and why does it interest you?
• Where do you see yourself developing over the next 1–2 years, and how does this role fit into that?

Our FinTech client is looking for an organised Operations Executive with at least 1 year of work experience within operations and is familiar with FCA regulatory expectations relevant to customer service, complaints and investor communications.

The Operations Executive will play a central role in the day-to-day running of our operational activities, ensuring that customers, investors, businesses and shareholders receive a professional, compliant and high-quality service.

The role requires exceptional customer service and communication skills and a real passion for helping customers with their queries.

You must be able to write well, have strong organisation and time management skills and a natural attention to detail. You’ll be working autonomously to look after our customers in a regulatory environment, so having worked within a similar framework would be helpful.

You will have responsibility for CRM management, campaign delivery, complaint handling, reporting, process improvement and stakeholder communications. We operate in a business without hierarchy and have bold growth ambitions. This means you’ll have a very real chance to develop your skills, to learn from others and to grow with the company.

Key Responsibilities

1. CRM management: Manage customer tickets, calls and enquiries through HubSpot, ensuring timely, accurate and professional responses in line with internal processes and service standards.
2. Customer service and relationship management: Build and maintain strong relationships with investors and businesses from onboarding onwards, supporting users throughout their experience with us.
3. Campaign management: Coordinate and produce investment campaigns on our platform, working with internal stakeholders to ensure campaigns are accurate, compliant and ready for launch.
4. Complaint management: Manage and respond to formal complaints in line with FCA requirements and internal complaint-handling procedures, ensuring responses are clear, fair, timely and well documented.
5. Project management: Initiate, coordinate and deliver operational projects that support our strategy, goals and continuous improvement priorities.
6. Review management: Monitor and respond to reviews on Trustpilot and Google, maintaining a professional tone and protecting the company’s reputation.
7. Process implementation and improvement: Identify opportunities to improve operational processes, implement practical solutions and support consistent adoption across the business.
8. Shareholder management: Support shareholder communications, manage shareholder relationships and contribute to the preparation of quarterly updates and reports.
9. Reporting: Prepare weekly and quarterly updates on department performance, key operational metrics, complaints, customer activity and project progress.
10. Ad hoc operational support: Provide flexible operational support across the business as required, helping to resolve issues, improve efficiency and support company objectives.

Key Skills

• Excellent customer service and relationship management skills.
• Strong written and verbal communication skills.
• Ability to manage customer enquiries, calls, tickets and escalations professionally.
• Strong project management and organisational skills.
• Ability to prioritise competing tasks and work effectively under pressure.
• Experience creating or supporting investment campaigns, customer communications or operational content.
• Good complaint-handling skills, including the ability to draft clear, fair and evidence-based responses.
• Confident preparing reports, updates and management information.
• Strong attention to detail and commitment to process accuracy.
• Working knowledge of FCA regulatory expectations relevant to customer service, complaints and investor communications.
• Proficiency using Microsoft 365, including Teams, Word, Excel and Outlook.
• Collaborative approach and ability to work effectively with colleagues across operations, compliance, technology, marketing and senior management.

Essential Experience

• Experience using HubSpot or a similar CRM system to manage customer enquiries, tickets and communications.
• Customer service experience in a regulated, financial services, fintech or professional services environment.
• Experience handling or supporting customer complaints, including drafting written responses and maintaining complaint records.
• Understanding of FCA regulatory standards and the importance of fair customer outcomes.
• Experience using Trustpilot, Google Reviews or similar review platforms to manage customer feedback.
• Strong working knowledge of Microsoft Teams and Microsoft 365.

Preferred Experience

• Experience using Sumsub or another KYC/AML onboarding provider.
• Experience using Mailchimp or similar email marketing platforms.
• Knowledge of IFISA products and peer-to-peer lending.
• Understanding of loan origination processes and borrower onboarding.
• Experience supporting investor communications, shareholder updates or quarterly reporting.

Person Specification
The successful candidate will be organised, proactive and able to take ownership of operational tasks from start to finish. They should be comfortable working in a fast-paced fintech environment, balancing customer service, compliance, reporting and project delivery. A professional tone, strong judgement and the ability to communicate clearly with investors, businesses, shareholders and colleagues will be essential.

Benefits
Hybrid working, pension, learning and development opportunities.
Pay: £32,000.00 per year

Additional Benefits:

• Casual dress
• Company events
• Company pension
• Employee mentoring programme
• Flexitime
• Sick pay
• Work from home

Application question(s):

• You must have excellent written and in-person communications skills in English.
• Work authorisation:
• United Kingdom (required)
• Work Location: Hybrid remote in Notting Hill

Do you have exceptional organisational skills?
Are you a strong communicator?
Are you looking to build a career within an agency environment that specialises in Events and Brand Experiences?

What you’ll do

Our seamless operational support keeps our creative and delivery teams moving forward.
As an Agency Operations Executive, you will support the day-to-day coordination of agency operations, logistics, internal events, IT, and recruitment administration. You will work closely with our MD and the broader senior ops team to ensure our processes run smoothly and efficiently.

• Executive & team operations: Support our MD with calendar management, inbox sorting, priority distribution, expense management, travel and tracking day-to-day ops actions.
• MD event support: Event-related tasks including coordinating event logistics, managing guest lists and RSVPs, providing on-site support during high-profile events (will include international travel). 
• Executive projects & research: Support the MD on priority company initiatives, research and ad-hoc projects.
• Company Away Days & events: Manage project coordination for company Away Days, including venue bookings, content collation, schedule planning, and workshop allocations.
• Recruitment & onboarding support: Assist department leads with draft job descriptions, post listings to job boards, brief external recruiters, schedule candidate interviews, issue contracts, and coordinate onboarding schedules.
• Travel platform & authorisation management: Oversee travel booking systems, review authorisation forms for accuracy, ensure travel policies are followed, and assist with visa support where required.
• Insurance & policy compliance: Help maintain insurance policies, ensure updated documentation is stored on Backstage, and liaise with Production to ensure policy guidelines are enforced.
• Supplier & NDA onboarding: Facilitate supplier onboarding workflows, collecting non-disclosure agreements (NDAs) and maintaining up-to-date supplier records.
• IT coordination: Act as the internal liaison for IT requirements via external IT company, managing device setups, hardware issues, and account onboarding.
• Impact reporting & ops policies: Support the collation of data for the B Corp Impact Report and ensure general company operational policies are upheld across teams.

Note: Formal HR functions are outsourced to an external provider; this role focuses on internal operational and people coordination on behalf of the leadership. 

What we’re looking for:

You are an exceptionally organised, versatile team player who loves keeping things structured and running smoothly behind the scenes. Success looks like a well-rounded operator who is capable of spinning a range of plates and keeping the senior team on track with their goals. 
 
You also have:

• Exceptional organisation: You manage multiple moving parts comfortably and keep administrative processes meticulous.
• Proactive ownership: You take initiative on tasks, follow up on pending actions, and solve administrative challenges quickly.
• Clear communication: You interact clearly and professionally with external suppliers, recruiters, candidates, and internal stakeholders.
• Discretion and integrity: You handle sensitive information, contracts, and internal communications with complete confidentiality.
• Adaptability: You switch smoothly between calendar logistics, event planning, and supplier onboarding without missing a beat.
• Tech-savviness: You adapt quickly to travel portals, administrative platforms, and internal document hubs.

The workplace you’ll join.
If you can get onboard with our fundamentals below, you’ll fit right in!

• Our kind of people? Curious. Proactive. Detail-focused. The kind of people who take ownership, bring ideas to the table, and enjoy the process as much as the outcome.
• Freedom fuels great work- No clock-watching here. We’ve removed fixed working hours, giving you the flexibility to shape your day around when you’re most productive and we’ve created spaces to promote collaboration and calm in the office.
• Grow as fast as you want to - Whether you’re sharpening your skills or stepping up to something new, we invest in your journey with training, development budgets, and clear paths.
• Creative, collaborative, genuinely fun- Our space is where ideas bounce, evolve, and come to life. Expect energy, openness, and a team that celebrates wins together - in meetings and at socials.
• People first, always - From healthcare and mental wellbeing support to enhanced parental leave and meaningful time off, we’ve built benefits that actually support real life.
• The everyday perks -  Think of a well-stocked kitchen, dogs in the office, health plans, decent parental leave, extra holiday and those small extras that make your day better.

Location: Bucklebury, near Newbury, West Berkshire (Hybrid working)
Salary: £28,000 - £34,000 per year, depending on relevant experience
Travel: Around 50% of your time at UK shows and events
Driving licence: Full UK driving licence essential

About The Company:
We make personalised engraved jewellery, designed to last forever and made to be worn every day. The founder build the brand in 2013 and still hand finishes every piece in the family-run studio in Bucklebury, West Berkshire.
Our purpose is simple: to make gifting incredible jewellery easy and affordable. We call it everyday luxury, with British design at honest prices and keepsake gifts that people treasure for years.

We are a small, close team of four. We grew by testing small, growing organically and giving 5 star service to every customer, and we are now on a clear path to our next big milestone.

The Role:
You will own our shows and events channel, which already brings in £100,000 a year from shows across the UK. The founder has built it from the ground up and is now ready to hand it to someone who will run it as their own business within the business.
You will choose the right shows, build beautiful stands, sell with warmth and turn every event into loyal repeat customers and great content. Once the calendar is running smoothly and profitably, you will have room to test new opportunities and brand partnerships.

Most shows are within four hours' drive of our West Berkshire studio. Examples include Spirit of Christmas, Badminton Horse Trials and Burghley Horse Trials.
This isn't a desk job. It’s a role for someone who loves people, loves beautiful things and is equally happy in a smart event environment or standing in a muddy field at 6am getting a stand ready for opening. We’re looking for someone who is polished, outgoing and naturally confident, but who also has a real country spirit.

You might be perfectly comfortable chatting to customers at an elegant Christmas shopping event one weekend, then be equally happy putting your wellies on, towing a trailer through a muddy field and getting stuck into a 6am stand build the next.

What You'll Do:
Plan the calendar

• Choose and book shows and pop ups that suit our brand and customers
• Set a budget for each event and track profit show by show
• Plan stock for every event and keep inventory accurate

Run brilliant shows

• Design the stand layout and visual merchandising so our jewellery shines
• Drive and tow our trailer to and from venues
• Set up and pack down, often outdoors and physically demanding
• Sell on the stand with warmth and confidence
• Give 5 star service to every customer, just as we do online

Grow the channel

• Capture photos and video on the day for our social media and marketing
• Follow up after each show and report on sales, profit and new customers
• Manage partnerships and joint activations with other brands
• Test new events and partnerships once the core calendar is proven

What success looks like

• Stronger profit per event
• More repeat customers coming from shows
• Great, usable content from every event
• A calm, well-run channel that no longer needs Rosie day to day

About You:
Experience

• At least 2 years in retail, including shows, events, markets or pop ups
• Confident selling face to face
• Comfortable managing budgets and stock
• A full UK driving license, ideally with towing experience (we can train you)
• The right to work in the UK

The kind of person who thrives here

• You love talking to strangers and making them feel welcome
• You can read a customer and close a sale with warmth
• You are highly organised and keep budgets, stock lists and reports tidy
• You take ownership and get things done without waiting to be asked
• You are fit and ready for early starts, heavy lifting and long days on your feet
• You are happy to travel and camp at shows, around 50% of your time
• You are proud to represent the brand, on and off the stand
• This role suits someone who wants real responsibility quickly and is happy to work hard for it.

What We Offer:

• £28,000 to £34,000 a year
• Real ownership of a £100,000 channel from day one
• A warm, family-run team where your ideas are heard
• Staff discount on our jewellery
• Team events and celebrations
• Casual dress
• Free on-site parking at our studio
• On-site gym

Location: based at our studio in Bucklebury, near Newbury, with around 50% of your time on the road at UK shows. You will need to live within 45 minutes of Newbury.

Full-time | Permanent | Office-based, Richmond
Salary: £26K - £28K based on relevant industry experience

About the Role
Are you a confident, curious and highly organised graduate with a genuine passion for travel, hospitality, luxury experiences and discovering new places?
Do you enjoy researching ideas, working with numbers, solving problems and making sure every detail is absolutely right?
We are looking for a bright, bubbly and commercially minded Project Administration Executive to join our team.

This is a varied and fast-paced role for someone who is naturally curious, exceptionally detail-oriented and enjoys taking an idea and turning it into something that works brilliantly in practice.

This is not an Events Manager role. We are looking for someone at the beginning of their career who is keen to learn, take responsibility and develop their skills across project administration, travel, research, commercial management and client projects.
You will support a diverse range of projects for UK and international markets, working on everything from research and travel planning to budgets, purchasing, proposals and project administration. You may also have the opportunity to work with high-profile brands, products and individuals.

The ideal candidate will be confident enough to pick up the phone, curious enough to ask questions, analytical enough to understand the numbers and meticulous enough to spot when something doesn't add up.
Most importantly, you will bring energy, positivity, enthusiasm and a can-do attitude to everything you do.

Key Responsibilities

• Support projects from initial enquiry through to completion, under the direction of the wider team.
• Handle enquiries professionally and efficiently, ensuring that every detail is followed through from start to finish.
• Research destinations, hotels, experiences, suppliers, products, trends and opportunities across the travel, concierge and events industries.
• Help develop creative ideas and marketing initiatives for inclusion within projects and proposals.
• Support pitches through research, idea generation, proposal writing and presentation preparation.
• Assist with project budgets, costing and financial administration, ensuring projects remain accurate, commercially viable and on budget.
• Carefully review information, figures and documentation, identifying errors, inconsistencies or potential issues.
• Maintain accurate project records and ensure that costs, deadlines and project details are kept fully up to date.
• Help ensure projects are delivered on time, on specification and on budget through close communication with the project team.
• Help prioritise and coordinate workloads across projects.
• Assist with stock purchasing, stock management and reordering.
• Liaise with suppliers, clients and other external contacts as required.
• Keep up to date with new trends, destinations, products and experiences across the travel, concierge and events industries.
• Stimulate, challenge and develop ideas alongside creative, project and administration teams.
• Assist with external promotion and help organise relevant exhibitions, networking opportunities and industry events.
• Work closely with colleagues and individuals involved in projects to ensure clear communication and smooth delivery.
• Participate in regular one-to-one meetings and contribute ideas for improving collaboration, processes and knowledge sharing.
• Ensure senior management is kept informed of any issues, risks or opportunities relating to your responsibilities.
• From time to time, and very occasionally, assist with personal errands for members of the team as required.

The Person We're Looking For
We're looking for personality as much as experience.
You may be a recent graduate or have some relevant experience, but above all you will be someone who is bright, ambitious, personable, switched-on and genuinely excited by travel.
You will be:

• Passionate about travel and naturally curious about different countries, cultures, destinations and experiences.
• Highly analytical, with a strong ability to read, interpret and question information and numbers.
• Extremely detail-oriented and someone who takes genuine pride in getting things right.
• Comfortable working with budgets, costs and figures and able to spot discrepancies quickly.
• Commercially aware, with an understanding that great ideas also need to make financial and practical sense.
• Highly organised, with the ability to manage multiple priorities without losing sight of the detail.
• Confident and articulate, with excellent written and verbal communication skills.
• Naturally positive, energetic and enthusiastic.
• A proactive problem solver who doesn't simply identify an issue but looks for the right solution.
• Hardworking, resilient and willing to roll up your sleeves and get things done.
• Comfortable taking responsibility and working independently while also being a strong team player.
• Confident enough to ask questions, challenge ideas and contribute your own.
• Friendly, sociable and naturally personable.
• Happy working in a busy environment where priorities can change quickly.
• Naturally curious about new destinations, experiences, brands, trends and opportunities.
• Computer literate, with strong numerical skills and confidence using spreadsheets and standard office software.
• A strong communicator with excellent attention to written detail.
• Fluent in another language would be advantageous, but is not essential.

What We're Looking For
A Passion for Travel
You should genuinely love travel and be curious about what makes a destination, hotel, restaurant or experience special.

An Analytical Mindset
You won't be expected simply to take information at face value. We want someone who reads carefully, checks the detail, understands the numbers and asks:
"Does this actually make sense?"

Commercial Discipline
Creativity is important, but so is knowing what something costs. You will need to be comfortable working with budgets, checking figures and ensuring that projects meet their financial requirements.

Exceptional Attention to Detail
The small things matter. We need someone who notices missing information, double-checks details, spots errors and takes ownership of accuracy.

Confidence & Personality
You will be working with a wide variety of people, so being friendly, engaging and confident is essential. We want someone who brings energy and enthusiasm into a room.

Initiative & Drive
We are looking for someone who doesn't wait to be told what to do. You should be comfortable taking ownership, finding solutions and getting things done.

A Willingness to Learn
You don't need to know everything on day one. What matters is that you are curious, ambitious, hardworking and willing to learn quickly.

Hours & Working Environment
This is a full-time, permanent, office-based position, with the successful candidate expected to work from the office five days a week.
Office hours: 9am–6pm

Due to the nature of the role, there will be regular evening work to attend networking, sales and industry events. Some weekend, overnight and international travel may also be required.
As international travel is an important part of the role, a valid UK passport is essential.

Career Development
This role provides an opportunity to develop a broad range of skills across project administration, travel research, client services, commercial management, budgeting, purchasing, marketing and business development.
For the right person, there is significant scope for progression.
After successfully establishing yourself in the role, you could progress to Project Executive, taking responsibility for larger and more prestigious accounts and eventually developing and managing your own portfolio of clients.
Progression is based on performance, contribution and results, with the opportunity for rapid career development for someone who demonstrates the drive and ability to succeed.

In Summary
We're looking for someone who is:
Smart. Curious. Commercial. Detail-obsessed. Confident. Positive. Hardworking. Sociable. And genuinely passionate about travel.
If you're the kind of person who can spend the morning analysing a spreadsheet, the afternoon researching an incredible destination and the evening confidently networking with clients, and enjoy all three then this is the role for you.

 

We are looking for a Marketing Analytics Executive to support both the company’s own digital presence and client engagements.

This is not primarily a content creation or social media marketing role. It is an analytical and increasingly technical digital role working across web analytics, SEO, website performance and emerging AI-mediated search.

The role focuses on understanding how websites are performing, who is using them, how users discover and navigate them, and how data can be translated into practical recommendations for improving content, search visibility, user experience and strategic outcomes.

Essential Skills required:
 

• Hands-on experience with Google Analytics 4 specifically
• Experience with Google Search Console (search queries, indexing/coverage, click-through rate and ranking data)
• Applied SEO experience, ideally covering: keyword research, rankings/visibility tracking, technical SEO health (site speed, crawlability, indexing), and backlink/domain authority audits
• Ability to turn raw analytics data into clear reporting and recommendations for non-technical stakeholders.
• A genuine interest in connecting website data to broader business objectives (e.g. what content is attracting which audiences, how they move through the site, what actions they take)

​​​​​​​What does the company do?
We are a technology consultancy delivering digital, cloud, data, AI and managed services to organisations across the UK


​​​​​​​How you expect the candidate to spend their day:

• Google Analytics 4 (GA4): review traffic and acquisition by source, medium and channel; landing-page and individual-page performance; engagement and user journeys; geography and device data; new vs returning users; referrals and UTM campaigns; downloads, events and conversions.
• Google Search Console: monitor search queries, page-level organic performance, clicks, impressions, CTR, average position, indexing/coverage, Core Web Vitals and backlink information.
• SEO performance: monitor visibility and rankings across priority themes and search terms, competitor/share-of-search performance, technical SEO health, backlinks/domain authority, and content gaps and opportunities.
• Establish website performance baselines so that the impact of future development and investment can be measured objectively.
• Build and maintain KPI dashboards and regular reporting frameworks, including tools such as Looker Studio.
• Analyse which audiences are finding a website, what content attracts them, how they move through the site, what actions they take and where user journeys can be strengthened.
• Support AI/search visibility analysis, including AI referral traffic, visibility/citation against agreed questions and topics, accuracy of representation in AI-generated answers, crawlability and discoverability.
• Review structured data/schema, entity signals, content structure and authority from an AI/search discovery perspective.
• Help develop a methodology and baseline for Generative Engine Optimisation (GEO), LLM visibility and emerging AI search channels.
• Translate data into clear recommendations for content, UX, SEO and technical website development.
• Work with internal teams, client stakeholders, external developers and agencies, using evidence to identify issues, opportunities and priorities.
• Support prioritised website roadmaps and recommendations for future development phases.
• Apply the same capabilities to our own website, digital performance and lead-generation activity as well as client projects.

The ideal candidate's personality and qualifications:
What are the perks of working at this company?
The role offers unusually broad exposure for a graduate, combining the internal digital performance with real client engagements. You will develop specialist skills across GA4, Search Console, SEO, technical website performance, dashboards and emerging AI search, while working alongside experienced technology consultants, client stakeholders and external agencies. You will also build client-facing consulting and presentation skills early in your career, with scope to take increasing ownership as the business expands this capability.

Questions for applicants to think about:

• How would you establish a performance baseline for a website before a major new development phase?
• Which GA4 metrics would you use to understand whether a website is reaching and engaging the right audiences?
• How would you combine GA4 and Google Search Console data to identify an SEO or content opportunity?
• What is the difference between measuring website traffic and measuring strategic effectiveness?
• How would you assess whether an organisation is being represented accurately and visibly in AI-generated search answers?
• Give an example of how you have used data to identify a problem, opportunity or recommendation.

How would you explain a technical SEO or analytics issue to a non-technical client stakeholder?
 

Working Hours & Benefits
Summer Period (April–September): 8:00 am – 5:00 pm
Winter Period (October–March): 8:00 am – 6:00 pm
Location: Harrow
Annual Leave: 28 days inclusive of bank holidays
Salary: £30,000 – £32,000 per annum (based on industry experience)
Working arrangements: Full time and office based, with client or site meetings as required

About the Business:
We are one of the leading plumbing, heating and electrical companies nationally, serving residential and commercial clients throughout South East England  with almost three decades in the industry, we have worked to build a large, fully equipped team of over 150 members of staff – all focused on providing the best quality service to our customers. We work closely with various known housing associations, local councils as well as catering to the private sector such as schools, hotels, care homes and commercial building.

About the Role:
Customer service and account coordination are at the centre of this role. Alongside your day-to-day responsibilities, you will have opportunities to use your interests in project management, operations, engineering, business development or marketing. We welcome graduates who ask thoughtful questions, follow through on commitments and can turn a useful idea into action.
Training and Career Development:

• Learn from experienced B2B colleagues and technical teams, with induction, practical guidance and relevant continuing professional development (CPD).
• Build confidence using our job management systems and develop your understanding of client contracts, commercial processes and building services.
• Progress from supporting accounts to coordinating assigned clients, with a pathway towards a dedicated Account Manager role as your capability and performance develop.

Progression will be reviewed against agreed objectives, readiness to take ownership of a portfolio and business needs. You will have opportunities to discuss your progress and development with your manager.

What You Will Do:
You will take on responsibilities progressively, with training and supervision appropriate to your experience. Your manager will help you balance client service priorities with development and improvement projects.

Client relationships and customer service

• Support key and strategically important client accounts, learning their sites, priorities, service agreements and communication preferences. Build trusted relationships with client contacts and decision makers.
• Handle calls, emails and enquiries professionally; give clear updates and follow through on queries or complaints. Attend client reviews and meetings, record actions and escalate concerns promptly.

Operations and project coordination

• Log instructions and coordinate reactive repairs, planned preventive maintenance and project activities with engineers, subcontractors and managers. Confirm access, priorities, deadlines and the next action on each job.
• Track work from initial enquiry to completion and aftercare, including parts, approvals, return visits and handovers. Keep schedules and client portals current, and flag delays or resource issues early.
• Check job reports for missing information and help assemble certificates, photographs and completion packs. Refer technical decisions and safety concerns to the appropriate qualified colleague.

Quotations and commercial administration

• Help prepare quotations using engineer findings, approved rates and supplier prices. Follow up proposals, record decisions and obtain the required approvals for orders, variations and additional work.
• Support purchase orders, material sourcing, cost tracking and accurate invoicing. Work with Finance and Supply Chain to resolve queries, progress completed but un-invoiced jobs and protect agreed margins.

Business development and client onboarding

• Research prospective clients and sectors, maintain prospect records and support agreed outreach, introductory meetings and proposals. Help identify suitable opportunities within existing accounts, including maintenance and renewable energy services.
• Support new client onboarding by gathering site details, contacts, service requirements, purchase order processes and reporting expectations. Coordinate the handover so colleagues can deliver what has been agreed.

Marketing and improvements

• Work alongside our IT department and relevant colleagues on social media content, email campaigns, client brochures, presentations and case studies that explain the business’ services clearly.
• Bring fresh ideas, gather approved project information and help track enquiries and campaign results. Obtain the appropriate approval before publishing content or using client information and images.
• Use client feedback and account data to suggest practical improvements to service, reporting and departmental growth. Help trial agreed changes and assess whether they work.
• Maintain accurate records in BigChange JobWatch and other company systems. Follow the company’s confidentiality, information security, quality, safety and purchasing procedures, and work within your agreed authority.

What You Will Bring:
We welcome graduates from a range of subjects. Business, management, marketing, engineering, building services, project management and environmental or sustainability studies are particularly relevant. Your enthusiasm for serving clients, ability to learn and evidence of initiative will matter alongside your qualification.

Essential Qualities:

• A real interest in customer service and a career managing business client relationships in the plumbing, heating and renewables industry.
• Clear written and verbal communication, active listening and the confidence to engage professionally with different people.
• Good organisation, attention to detail and reliable follow-up when handling several tasks or deadlines.
• Initiative, practical problem solving and a willingness to ask for guidance and act on feedback.
• Confidence with everyday digital tools, including email, Word and Excel, and a willingness to learn new systems and work with figures.
• A collaborative approach and the ability to explain how your studies, work or interests could contribute to the department.

Additional strengths we would welcome:

• You may bring one or more of the following. We do not expect you to have experience in every area.
• Customer-facing experience gained through employment, placements, volunteering or university activities.
• Project or event coordination, process improvement, research or data analysis.
• Engineering or technical knowledge, or an interest in energy efficiency and renewable technologies.
• Sales, business development, market research or an ability to identify commercial opportunities.
• Content creation, social media, design, email marketing or preparing clear presentations and brochures.

Can you demonstrate strong Customer Service skills?
Are you confident in handling and resolving customer queries?
This role is ideal for someone looking to expand their skills and take on greater responsibility in a supportive and innovative environment.

We are an ambitious and rapidly growing Energy & Utilities company seeking a motivated individual to join our team. This role is ideal for someone looking to expand their skills and take on greater responsibility in a supportive and innovative environment.

You will play a key role in delivering high-quality customer support and will work closely with senior management, with opportunities to contribute to business development and future company direction.

This role is full time, based in the office daily ( North London - Nearest Tube - Finchley). Hours are Monday to Friday, 09:00 - 17:00.
Starting salary will be between £28,000 - £32,000  depending on experience.

Key Responsibilities:

• Communicate with customers via phone and email
• Provide accurate and knowledgeable responses
• Collaborate with internal departments to resolve customer issues efficiently
• Maintain detailed and accurate records of customer interactions

Skills & Qualifications:

• Minimum 1 year of relevant experience preferred, or a recent graduate with a 2:1 or First-class degree
• Excellent verbal, written, and communication skills
• Strong phone etiquette and confident in handling customer enquiries
• Ability to multitask, prioritise workload, and perform well under pressure
• Adaptability in a fast-changing environment
• Strong IT skills and a numerate, analytical approach
• Interest in business and economics
• A proactive, hardworking attitude and eagerness to contribute to company growth

Requirements:

• Bachelor’s degree (required)
• 1 year of customer service experience (preferred)
• In-person work only

Benefits:

• Casual dress
• Company events
• Free on-site parking
• A company-paid gym membership